Our offer

Our IT infrastructure outsourcing services

Optimize the performance, security, and availability of your IT infrastructure with a managed outsourcing solution. Synapsys supports you in operating your technical environments with a structured and responsive remote service center.

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What is infrastructure outsourcing?

Infrastructure outsourcing involves entrusting a specialized service provider with the operational management of all or part of your technical infrastructure: servers, networks, systems, databases, storage, access, security, etc.

In a context of rapid information system modernization, cloud/on-premise hybridization, and increasing security and availability constraints, outsourcing infrastructure management helps ensure stable, secure, and scalable operations.

Infrastructure outsourcing is aimed at both IT departments seeking to streamline costs and organizations seeking to rely on a trusted partner to ensure the reliability and continuity of their technical services.

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Our infrastructure outsourcing services

We ensure the operation, supervision and monitoring of your cloud and hybrid environments, while guaranteeing the performance of your applications, the availability of your services and supporting your projects thanks to an industrialized, secure and optimized approach.

Exploitation Cloud & Infrastructure

Services:

  • Operation of technical environments
  • Performance, capacity, and security management
  • Automation and continuous optimization

Technical stack:

  • Cloud: Azure, AWS, GCP
  • Infrastructure: VMware, Nutanix
  • Management tools: FinOps
  • Access and security management: Entra ID (formerly Azure AD)

Supervision & Monitoring Cloud

Services:

  • Monitoring of cloud and hybrid environments
  • Alert management and technical escalation
  • Performance monitoring, proactive analysis, and optimization

Technical stack:

  • Monitoring tools: Azure Monitor, Datadog, Elastic, Grafana, Kibana
  • Alerting and escalation solutions: ServiceNow ITSM

Cloud Application Services Management

Services:

  • Monitoring of cloud applications and platforms
  • Application incident tracking and continuous optimization
  • Documentation and application upgrade management

Technical stack:

  • Monitoring tools: Dynatrace, New Relic, Datadog APM
  • Collaborative tools: Confluence, SharePoint

Cloud Support & Delivery

Services:

  • Assistance with cloud migration, redesign, or optimization projects
  • Change and release management
  • Automation, industrialization, and delivery tracking

Technical stack:

  • CI/CD: Azure DevOps, GitLab, Jenkins
  • Orchestration & automation: Terraform, Ansible, Kubernetes
  • Ticket and release management: Jira

Why choose Synapsys for infrastructure outsourcing?

In-depth technical expertise
Our teams have a high level of expertise in systems, networks, virtualization, storage, security and cloud environments.

An organized and responsive operating system
Our service center handles the entire infrastructure run with deadline commitments, on-call duty and transparent management.

A clear and scalable contractual approach
We define with you a precise scope of services, formalized in a service catalog and managed through objective indicators.

Tailor-made support
Our organization adapts to your internal priorities, your regulatory constraints and your IT development strategy.

Deploy your Copilot AI project with peace of mind

Outsource the management of your technical environments for improved performance, security, and peace of mind.

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Frequently Asked Questions

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What types of infrastructure can be outsourced?

Physical or virtual servers, networks, operating systems, databases, technical platforms, security devices, etc.

Can only part of the infrastructure be entrusted?

Yes. We offer modular outsourcing that can be limited to a defined scope (supervision, administration, support, etc.).

How is incident management handled?

Incidents are handled according to a structured procedure, with full traceability and indicators of time, recurrence and resolution.

Do you already need to be in the cloud to outsource the infrastructure?

No. We work in on-premise, cloud, or hybrid environments, depending on your current architecture.

Does Synapsys also offer project support?

Yes. In parallel with the run, we can contribute to projects to evolve or transform your infrastructure.