Our services

Cloud management services

Entrust the management of your cloud environments to an experienced managed services provider. Synapsys offers a scalable and fully managed cloud service designed to ensure the performance, security, and availability of your digital infrastructure.

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What is cloud management services?

Cloud management services involve outsourcing the operation, administration, and support of cloud-hosted environments to a specialized provider. This model enables organizations to ensure service continuity, secure their infrastructures, and optimize both performance and costs.

Today’s cloud environments are increasingly complex, hybrid, and interconnected. Managing them effectively requires advanced expertise, the right tools, and precise governance. By outsourcing all or part of this management, you gain structured support, shared performance indicators, and the flexibility to evolve your cloud environment in line with your digital transformation goals.

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Our cloud management services

Our cloud management services ensure continuous monitoring and administration of both cloud and on-premise infrastructures. We optimize applications, automate deployments, and secure workstations — all supported by real-time tracking and guaranteed operational oversight.

Cloud and Infrastructure Management

Services:

  • Operation of technical environments: cloud, hybrid, and on-premise
  • Performance, capacity, security, and compliance monitoring
  • Guaranteed availability and reliability of critical platforms

Technology Stack:

  • Cloud: Microsoft Azure, AWS, GCP
  • Infrastructure: VMware, Hyper-V, Nutanix
  • Access and Security Management: Microsoft Entra ID (formerly Azure AD), MFA, firewalls
  • Monitoring and Optimization Tools: Azure Monitor, CloudHealth, FinOps, GreenOps tools
  • Associated Services: DNS, VPN, storage, backups

Application Services

Services:

  • Application monitoring and incident management
  • Continuous performance improvement and operational maintenance
  • Documentation structuring and enhancement of application environments

Technology Stack:

  • Application Monitoring: Dynatrace, New Relic, Datadog APM
  • Web and Application Performance Tracking: GTmetrix, Lighthouse
  • Documentation Management: Confluence, SharePoint
  • Technology-Specific Monitoring: Java, .NET, Node.js, PHP

CI/CD and Deployment Services

Services:

  • Monitoring of continuous integration pipelines, release management, and change coordination
  • Preparation of delivery procedures and support for project teams
  • Knowledge sharing from completed deployments and contribution to release documentation

Technology Stack:

  • CI/CD: Azure DevOps, GitLab CI/CD, Jenkins
  • Ticketing and Release Management: Jira, ServiceNow, Monday
  • Version Control: GitHub, Bitbucket
  • Orchestration and Automation: Ansible, Terraform, Kubernetes

Workstation and MDM Services

Services:

  • Design and optimization of user environments to ensure security, compliance, and centralized device management
  • Standardization of practices and transition toward a modern workplace environment
  • Level 2 and 3 technical support for end users

Technology Stack:

  • Workstation Management: Microsoft Intune, Microsoft Endpoint Manager, SCCM
  • Operating Systems and Environments: Windows 10/11, macOS, Android, iOS
  • Security and Compliance: Microsoft Defender for Endpoint, BitLocker, MFA
  • Collaboration Tools: Microsoft 365 (Teams, SharePoint, OneDrive)
  • Deployment and Automation: Autopilot, PowerShell, Azure AD Join

Monitoring and Alerting Services

Services: 

  • Continuous monitoring of the entire information system
  • Alert management, technical escalation handling, and on-call coordination
  • Performance control and proactive incident detection

Technology Stack:

  • Monitoring Tools: Datadog, Azure Monitor, Elastic, Centreon, Zabbix
  • Alerting and Escalation Solutions: ServiceNow ITSM
  • Reporting and Dashboards: Power BI, Grafana, Kibana

Why choose Synapsys for your cloud management services?

Extensive expertise in cloud environments
Our approach covers operations, monitoring, financial management, security, administration, and support for all your hosted services.

An agile and responsive remote service center
Our shared service team is structured to respond quickly to requests, adapt to your priorities, and provide long-term operational support.

A modular and governed contract model
Our engagement is structured around SLAs, a detailed service catalog, shared performance indicators, and regular review committees to ensure transparency and continuous improvement.

Support for cloud transformation
Beyond day-to-day operations, we actively contribute to your transformation projects — including migration, optimization, automation, security enhancement, and change management.

Outsource your cloud management with Synapsys

Benefit from a scalable, secure, and fully managed cloud service designed to support your current and future IT challenges.

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Frequently Asked Questions

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Does cloud management only cover operations?

No. It can cover administration, supervision, user support, cloud project management, and the optimization of technical and financial resources.

Can you outsource only part of your cloud environment?

Yes. Our system is modular. You can outsource a defined scope (operations, supervision, support, etc.) while retaining control over other activities.

What types of cloud environments are supported?

We work on public, private or hybrid cloud environments, adapting to the specific needs of each client and their level of maturity.

How is service management organized?

Each service is contractually governed (SLA, catalogue, indicators), with regular monitoring ensured by a dedicated manager, via committees and reporting.

Do you also provide cloud project support?

Yes. We integrate our experts into your cloud migration, optimization or integration projects, according to a capacity-based or methodological approach.